FAQ

Customers should review these details before checkout and keep the order confirmation for reference.

What products are sold here?

Our store offers Thinking Putty, sensory play products, slime items, creative kits, accessories, and related gifts.

Is shipping free and when should an order arrive?

Free-shipping eligibility and available rates appear at checkout. Normal fulfillment takes about 1–2 business days, followed by an estimated 3–5 business days in transit for eligible United States addresses. These timeframes are estimates rather than guarantees.

What if I change my mind or choose the wrong item?

Both defective and non-defective items can be returned by mail, and we offer exchanges when stock allows. Start the request within 30 days following delivery and keep the item new, unused, in original condition, with all packaging, tags, and accessories. Approved requests use a free return label included in the package, and there is no restocking fee.

What if an item is damaged, defective, wrong, or incomplete?

Contact us with the order number, checkout email, an explanation, and photos or video of the item and packaging. Do not send an unauthorized return.

When is a refund processed?

An approved refund is processed to the original payment method within 10 days.

Which payments are supported?

Credit and debit cards, plus any additional active options, are displayed during the secure checkout flow.

Do you use cookies?

Necessary cookies support store operation. Optional analytics or advertising measurement tools, including Google Ads or similar services when enabled, may also be used as described in the Privacy Policy.

Where are the full terms?

Use the Shipping, Refund, Payment, Privacy, and Terms pages linked in the footer. Contact us about products, orders, delivery, returns, payment, or privacy using the details below.

Contact

Email: mariaamari6788@gmail.com

Mailing address: 5513 Emile St, Omaha, Nebraska, 68106, United States

Phone: (218) 738-1945